IMAGEPRINT Support
Online Documentation
Forums
Downloads
Contact Us
Phatte Black Files
Do you qualify for a free update?
For Windows and Mac OSX
Online Documentation
Troubleshooting Guide for Windows
Look here for assistance with common issues such as error messages, color management, network printing and more.
Troubleshooting Guide for Mac
Same as above, but for our Mac Version.
Quick Start for Windows
A two page jump start to get you installed and printing with our Windows version
Quick Start for Mac
Same as above, but for our Mac Version
Imageprint Version 7 Manual
The complete User's Manual for ImagePrint. It's a big file, so check your hard drive first for the copy that was installed with the software.
PTAPP Addendum
A short-cut to the PTAPP section of our user's manual.
Phatte Black Quick Start
Fast access to your questions about switching over to the Phatte Black printing option and back again.
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Forums
We encourage you to join the Yahoo Users' Group for ImagePrint. We don't moderate or control this forum in any way. It's moderated by users, for users, making it a great place to exchange questions and solutions with other ImagePrint users.
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Downloads
FTP Site
Support may request that you use this link to download a special file that has been posted for you. This site also serves as a repository for prior documentation. Customers who are not using the most current version of ImagePrint can access user's manuals and quick starts for prior versions of the software.
Version 6.1 Legacy
A password is required to access this file. To request a password click here. Be sure to include your name and dongle number in your request. If you qualify, you'll receive an email containing access instructions.
Profile Manager for Windows
Profile Manager is a free utility that takes the hassle out of downloading profiles. It will automatically connect to the profile library. Profiles you select will automatically be copied to the proper location on your hard drive.
Profile Manager for Mac
Same as above for our Mac Version.
Profile Library via FTP
If you choose not to download the Profile Manager, you can still access profiles and copy them to your hard drive. If you choose this method, make sure that you place the profiles in the ImagePrint 'color' subdirectory. For Windows use the default: \program files\ImagePrint\color. For Mac use the default: Applications : ImagePrint : Color
Phatte Black LLK Purge File
Phatte Black LLK Purge Profile
Customers using the Phatte Black Option should print and read a copy of the Phatte Black Quick Start Guide. To complete the procedure you will also need to download both of the LLK files shown above.
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Contact Us
support@colorbytesoftware.com
When submiting a technical support question, please include the dongle number in your email so that we can access the proper customer record.

VERSION 7 QUALIFICATION REQUIREMENTS
  • You purchased a FULL version of ImagePrint after January 4, 2007
  • You purchased a LITE version of ImagePrint after March 4, 2007
  • You were covered by a maintenance agreement in effect through April 4, 2007
If you meet one of the conditions above, you can request your update by emailing your dongle number to upgrades@colorbytesoftware.com. If you aren't sure you qualify for the free update, please contact sales@colorbytesoftware.com, or call 813-963-0241 for more information.
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